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CALL CENTER
SERVICES
Our call center outsourcing
services is comprised of highly specialized
agents that cater specifically to the healthcare
industry. Our aim is to become a strategic
partner to our clients by working together to
ensure the highest customer satisfaction.
Commitment to quality and service
is our priority. At Hemisferica, providers and
plan member requests are handled with speed and
precision allowing us to deliver the highest
quality service!
Dental Provider & Member
Assistance
All of our Dental Call Center
agents are highly competent individuals who have
undergone extensive dental training. 90% of our
agents have practical work experience allowing
them to successfully handle complicated requests
from dental providers and plan members. In order
for an employee to become one of our dental call
center agents, they require the following
requisites:
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Board Certified Dental Hygenist
and / or at least an Associate Degree in Dental
Assistance
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Bilingual
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Computer literacy
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Data Entry knowledge
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Knowledge of ADA’s Current Dental
Terminology
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Knowledge of insurance company
rules and procedures
Provider Services:
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Claim status verification
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Plan member eligibility
verification
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Analyze, investigate and verify
the necessary data in order to process provider
service requests.
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Patient history checks
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Other Services
Plan Member Services:
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